Frequently Asked Questions
Everything you need to know about shopping with Lashmi.
What are your shipping times and costs?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, with delivery taking 5-7 business days depending on your location. Shipping is free on all orders over $50.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
Lashmi accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Are the products at Lashmi authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from reputable manufacturers or authorized distributors.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.